LokalCraft
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Join our community and support Filipino artisans with authentic handcrafted products.
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Join our community and support Filipino artisans with authentic handcrafted products.
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Welcome to LokalCraft. LokalCraft is a web-based e-commerce platform designed to support handcrafted microenterprises and buyers, particularly within Taguig City. By creating an account, accessing the platform, or using any of its features, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Users are responsible for providing accurate, complete, and current information during registration and while using LokalCraft.
Users who apply to become sellers must submit the required business information and verification documents. Seller access is not automatically granted after registration. Applications are subject to administrator verification and approval.
Additional seller responsibilities, product-listing requirements, and seller-specific conditions are provided separately under the LokalCraft Seller Agreement.
Users must use LokalCraft only for lawful activities related to the functions provided by the platform.
LokalCraft provides an online marketplace focused on handcrafted products. Information displayed for a product is primarily provided and managed by the seller.
Sellers remain responsible for the accuracy of their product names, descriptions, images, stock information, prices, categories, and other listing details. LokalCraft may monitor listings and may restrict content that violates platform requirements.
Submitting a Request Order does not immediately complete or finalize a transaction. The buyer initially selects the quantity, optional special request, Delivery Option, and Payment Option before sending the request to the seller.
The buyer and seller may then communicate through LokalCraft's integrated chat to discuss specific details such as customization, exact location, selected delivery service, date, and time.
The seller prepares the final order arrangement based on the discussion. The buyer must review and confirm the final arrangement before the seller can proceed with final order acceptance.
Users are responsible for reviewing the final price, quantity, Delivery Option, Payment Option, location, schedule, customization details, and other order information before confirming an arrangement.
LokalCraft may display order statuses including Pending, Accepted, Processing, Completed, Cancelled, and Declined. These statuses are used to help users monitor the progress of an order.
Payment status and order status are recorded separately. A successful payment record does not automatically mean that the physical order has already been completed, received, or delivered.
LokalCraft supports Delivery Options such as Meetup, Pickup, Third-Party Delivery, and Other, depending on the arrangement between the buyer and seller.
LokalCraft does not provide its own real-time courier or automated logistics tracking service. Third-party delivery arrangements are coordinated externally by the buyer and seller.
Users are responsible for confirming the correct meetup location, pickup location, delivery service, recipient information, date, and time before finalizing an arrangement. LokalCraft cannot control the performance, availability, delay, loss, or service quality of an independently selected third-party delivery provider.
Supported Payment Options include QR-based digital payment and Cash, subject to the selected Delivery Option.
During system evaluation, QR-based digital payment functions operate within LokalCraft's configured testing environment. Transaction and wallet values used during evaluation are system records and do not represent withdrawable funds or production seller payouts.
LokalCraft records a five percent (5%) platform transaction fee for applicable successful transactions.
For supported QR-based digital transactions, the system records the corresponding seller share and platform fee after a successful payment result is received. For Cash on Meetup or Pickup, the required platform fee may be secured from the seller's internal transaction balance before the arranged order can be accepted.
Internal wallet and commission records are platform transaction records used to support and monitor LokalCraft's transaction workflow. They must not be represented as independent bank accounts, electronic wallets, or guaranteed withdrawable balances.
Users must use the cancellation, decline, arrangement, or other controls available within the system when an order cannot proceed.
LokalCraft does not guarantee functions that are outside the implemented scope of the platform. Any reversal, refund, settlement, withdrawal, or payout process is limited to the functions actually available for the applicable transaction. Users should not assume that a separate automated refund or external settlement service exists unless it is specifically provided by the system.
The integrated messaging feature is intended for communication related to products, special requests, customization, order arrangements, delivery information, payment coordination, and other relevant transaction details.
Users should avoid sharing unnecessary confidential information through chat. Messages must not be used for fraud, harassment, threats, spam, or activities that violate these Terms and Conditions.
LokalCraft may use AI-assisted product similarity features to identify related handcrafted products and provide comparable product references.
AI-assisted recommendations are provided only as additional references. They do not guarantee that two products have identical materials, quality, production cost, features, demand, or market value.
For sellers, AI-assisted comparable-product information does not automatically determine, replace, or change the seller's final selling price.
LokalCraft may provide costing and pricing assistance based on information entered by the seller, including materials, labor, overhead, desired profit, and other supported costing information.
Calculated values and suggested prices are decision-support information. Sellers remain responsible for reviewing their own costs and determining their final selling price.
Authorized LokalCraft administrators may perform functions necessary for platform operation, including account management, seller verification, product monitoring, order monitoring, transaction and commission review, and system reporting.
LokalCraft may restrict, reject, suspend, or disable access to an account when there is reasonable evidence of fraudulent activity, false information, misuse of the system, unauthorized access, or violation of these Terms and Conditions.
LokalCraft is a web-based platform and may be affected by internet connectivity, server availability, maintenance, technical errors, device limitations, or services outside LokalCraft's direct control.
The platform does not guarantee uninterrupted access at all times. Features that depend on uploaded information, payment services, email services, AI processing, or other technical components may temporarily become unavailable.
LokalCraft may update these Terms and Conditions when platform features, system requirements, or operating procedures change. Updated terms should be presented through the platform when material changes affect user responsibilities or system use. Continued use of the platform after an applicable update indicates acceptance of the updated terms.
LokalCraft respects the privacy of its users. This Privacy Policy explains the types of information processed by the platform and how that information is used in relation to account registration, seller verification, marketplace transactions, communication, administration, and system operation.
Depending on the user's role and use of the platform, LokalCraft may process information such as:
Government-issued identification and business verification documents are collected for the purpose of reviewing seller applications and helping administrators verify the identity and business information submitted by an applicant.
Verification documents are not intended to be publicly displayed as seller product content. Access to these records should be limited to authorized platform functions and administrators who require the information for seller verification or legitimate system administration.
LokalCraft may use collected information to:
Not all information stored by LokalCraft is public. Information necessary for marketplace use may be shown to other users depending on their role and the transaction.
For example, product listings and appropriate seller or shop information may be visible to buyers. Order and arrangement information may be shared between the buyer and seller involved in the transaction.
Passwords, seller verification documents, and other restricted administrative information are not intended to be publicly displayed.
Authorized administrators may access information necessary to perform seller verification, account management, product monitoring, order monitoring, commission and transaction review, reporting, and legitimate system administration.
Administrator access should be limited to information necessary for the performance of authorized platform responsibilities.
Some functions may depend on external services, including supported digital payment, email verification, or independently selected delivery services.
Where an external service is required, information necessary to perform or verify the requested function may be processed through that service. LokalCraft does not control independently selected third-party delivery providers used by buyers and sellers.
Product images and listing information may be processed by LokalCraft's AI-assisted product similarity and recommendation feature to identify related products and provide comparable references.
The AI-assisted feature is used for product discovery and reference purposes. It is not used to automatically approve seller accounts or automatically determine a seller's final selling price.
LokalCraft applies system and access controls intended to protect user information from unauthorized access, alteration, disclosure, or misuse. Sensitive seller verification documents are intended for restricted verification and administrative access rather than public display.
Users also share responsibility for protecting their information. Users should use a strong password, keep login credentials confidential, log out from shared devices, and avoid sending unnecessary confidential information to other users.
Although reasonable safeguards are applied, no web-based system can guarantee absolute protection against every technical failure, unauthorized attack, or risk outside the platform's control.
Users are responsible for providing accurate information. Users should update information through available account features when changes are necessary.
Providing false identity information, falsified seller documents, or misleading transaction information may result in restriction or suspension of the account.
LokalCraft may retain account, verification, order, message, transaction, commission, inventory, and other system records when they are needed for platform operation, seller verification, transaction history, security, reporting, or system evaluation.
Retention and removal of records are subject to the functions and administrative procedures implemented within LokalCraft. Users should not assume that deleting or closing an account automatically removes transaction or verification records that must remain for legitimate system, security, or administrative purposes.
LokalCraft does not use the platform for the purpose of selling or renting users' personal information to advertisers or unrelated third parties.
This Privacy Policy may be updated when LokalCraft's features, information practices, or system requirements change. Material changes should be reflected in the policy presented through the platform.
By creating an account, continuing to use LokalCraft, and checking the agreement box, you acknowledge that you have read and understood these Terms and Conditions and Privacy Policy.
Users applying to become sellers also acknowledge that their use of seller functions is subject to the separate LokalCraft Seller Agreement.